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Call Center – Participant Services – Silver Spring

Volunteer Opportunity

Where:

12301 Old Columbia Pike, Silver Spring, MD 20904

When:

Monday-Friday

Time:

Morning, afternoon, and floater shifts may be available

What:

Please know this opportunity takes place at our new location in Silver Spring.

Volunteers support our referral program which enables clients to receive food from us.  Volunteers receive referral information by phone, fax and email and input it into our client database.  This allow us to determine how many boxes need to be prepared each day and create a sign-in/out sheet for client pick-up.  Call Center-Participant Services volunteers should be comfortable speaking on the phone and using a computer.  Interested candidates should possess strong customer service skills and be able to multi-task in a fast-paced office environment.

Volunteers: Must be 18 or older

When:  Regular shifts take place daytime MON – FRI. We also have needs for “floaters”.  These are volunteers that are able to substitute for regular volunteers when out due to vacations and illnesses.   

 

Training: We will provide training for you on how to use our database.  

Commitment: We ask office volunteers to make a weekly commitment on the same day and time, each week, for a minimum of 6 months. “Floater Volunteers” would have a varying schedule.

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