Careers at Manna

Donor Relations Coordinator

Reports to:	Database Manager
Direct Reports:	None
Status:	Exempt, full-time, 40 hours per week
Salary Range:	$40,500-45,000

Job Summary

Support the Development and Communications Department by implementing the fundraising plan and strategic goals of Manna Food Center. The Donor Relations Coordinator will be the first point of contact with our donors handling all incoming donor communication via the donor services line and inbox. Additionally, this position is instrumental to our data entry for gift management. In addition, this position will contribute to the execution of donor stewardship activities including making and tracking thank you calls and sending correspondence to donors for retention purposes. The Donor Relations Coordinator will be required to be on site at least 3 days a week.

Our Culture

At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
Manna relies on problem solving and solution creation from all levels.
Manna provides you opportunities that will challenge you and unlock your potential.
Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
Our work is strengthened by the voices of people with lived experience of food insecurity.

Summary of Essential Functions

Manage all incoming calls and emails from the donor channels:

Strive for first call resolution of emails
Manage Manna’s primary email account by triage and respond to needs appropriately and timely

Gift Processing/Database

Perform data entry- enters donations (monetary and in-kind) into Salesforce database in a timely manner
Campaign Tracking- works with Database Manager by providing accurate campaign/engagement tracking guaranteeing all contributions are appropriately applied
Support the Development team with donor relations including tracking donor feedback, donor requests and donor preferences into Salesforce database

Back up Mail Processes

Provide back-up to open donor mail
Sort and batch checks by type, scan to Development and Communications contacts and send live checks to Finance
Provide back up to database manager

Minimum Requirements and Required Core Competencies

At least 2 years of experience in customer service support.
Strong interpersonal communications skills, ability to empathize and connect with people
Strong customer service skills.
High proficiency using Microsoft Office Suite

Preferred Qualifications

Must have a customer service mindset – ability to solve for the donor and create lively and memorable experiences for donors
Minimum of 2 years of experience in a nonprofit donor relations setting interfacing with donors directly through phones and emails
Minimum 1 year of experience working within a relational database environment preferably SalesForce

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with the public, volunteers, and vendors and must be able to exchange accurate information in these situations. The employee must occasionally move objects up to 50 pounds.

Environmental Conditions

When work in the warehouse is required, the employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to one hour at a time.

Why Choose Manna?

It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:

Competitive wages.
Participation in Manna’s comprehensive Health Benefits Plan.
Flexibility to telecommute.
Job-related training.
Eleven paid holidays + your birthday! Two weeks paid vacation which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
Free Short-Term Disability Insurance.
Generous retirement benefits.
New parents leave.
Support for work-related transportation in accordance with Manna’s practices and procedure.

Racial Equity Statement

Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Disclaimer

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Manna has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Manna reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations. Manna is an Equal Opportunity Employer.

Send Resume and Cover Letter to jobs@mannafood.org