Manna Food Center | Careers at Manna

Careers at Manna

Bi-lingual Referral Assistant

Works as part of the Call Center team to manage incoming phone communication for the organization as a whole and particularly for community members seeking food assistance. Schedules participants to receive food and coordinates with referring agencies. Communicates with Logistics to ensure that the accurate number of food packages are created on a daily basis.

Reports to: Participant Services Manager

Direct Reports: Several Volunteer Data Entry Clerks

Status: Full-time, Non-exempt, 40 hours per week

Summary of Essential Job Functions:

 Receives incoming phone calls for the organization
 Interacts with referral agencies and individuals seeking food assistance with professionalism and respect.
 Processes referrals from agencies and self-referrals from participants
 Handles participant referral documentation and advises new recipients on proper procedures
 Uses Salesforce database to manage participant information, schedule appointments and track eligibility dates.
 Ensures referrals are entered correctly into the database by staff and volunteers
 Creates lists for participant distribution at various sites and notes special requirements as needed
 Produces monthly reports and statistics as needed
 Files documents as requested
 Assists with participant survey process and collects participant feedback as needed
 Provides excellent customer service to all callers or guests
 Supports collection of data for quarterly grant reports

Minimum Requirements:

 Exceptional customer service skills required to tactfully and professionally handle the needs of our participants
 Able to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities
 Exceptional verbal and written communication skills
 Demonstrated attention to detail in produced work
 Experience supervising volunteers highly desirable
 Excellent organizational skills
 Ability to be proficient in use of Salesforce Database and Microsoft Office Software
 Flexible and supportive team player that works cohesively with all levels of the Manna team
 Some college education and 2+ years of demonstrated office or project management
 Multilingual capacity highly desirable
 Ability to work independently remotely as needed

Physical Demands:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with staff, board members and vendors and must be able to exchange accurate information in these situations.

Environmental Conditions:
This position is consistent with an office environment which will require sitting for long hours, standing, bending, and occasional lifting of 50lbs or less. When work in the warehouse is required, the employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to one hour at a time.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification and are subject to change at any time. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Racial Equity Statement:
Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Salary Range:
$15.25-15.87 per hour commensurate on experience
(Equivalent to $31,720-$33k annualized)

To apply, please submit your resume and cover letter by August 21, 2020 to jobs@mannafood.org

Bookkeeper

The Bookkeeper is a key member of Manna Food Center’s Administrative team, responsible for assisting with accounting and bookkeeping functions, ensuring all financial information is appropriately and accurately recorded in the accounting system, completing booking and accounting tasks and assisting the Staff Accountant with preparing both the monthly and year-end financial statements.

Reports to: Director of Adminstration

Status: Part Time – 24 hours a week, Non-Exempt

Essential Responsibilities:

1) General Ledger
 Review general ledger and prepare journal entries/adjustments as needed to correct balances as assigned;
 Assist in the transaction preparation, posting and reconciliation for all books of account and related journals;
 Reconcile general ledger accounts and bank statements as part of closing out the month, the year, and grants;
 Prepare grant reports with supporting documentation in collaboration with grants compliance and program staff.
2) Month End Closing
 Assist Staff Accountant with the monthly accounting close process and meeting reporting deadlines;
 Assist in creating daily and monthly journal entries for approval as assigned;
 Assist in monthly revenue recognition journal entries as assigned;
 Develop, assign and review monthly account analysis.
3) Accounts Receivable
 Process and record daily electronic deposits (QGive batches, daily check receipts, etc.)
 Assist in contract management, product and service invoicing and ensure grantors are billed accurately and timely;
 Analyze accounts receivable aging reports to determine if there are any issues;
 Assist in managing and coordination of follow-up with grantors regarding outstanding payments.

4) Accounts Payable
 Review and distribute vendor invoices to appropriate manager for approval for payment;
 Enter invoices into QuickBooks and print checks as requested;
 Complete payments and control expenses by receiving payments, plus processing, verifying and reconciling invoices.
5) Annual Audit
 Create and enter closing entries and those prepared by the external auditors;
 Prepare year-end work papers as assigned by the Director of Administration or requested by the external auditors;
 Create or gather all documents requested by the auditor, provide on-site support during audit fieldwork, and help review and approve the audit draft before statements are finalized.
6) Other Responsibilities
 Prepare Quarterly Investment reconciliations;
 Determine quarterly tracking of and reporting of restricted funds/net assets;
 Record inventory adjustments throughout the year;
 Submit state registration for fundraising activities
 Help prepare bi-weekly payroll and appropriate distribution to retirement plan accounts;
 Do other tasks as assigned from time to time by the Director of Administration and Staff Accountant

Demonstrated Competencies:

 Oral and written communication skills
 Time management and organizational skills
 Collaboration skills
 Credibility/personal effectiveness
 Flexibility and ability to receive direction and learn
 Technical capacity
 Demonstrated stress management/composure
 Ability to work as a part of a team as well as individually.

Minimum Requirements:

 Self-directed, highly motivated, reliable
 Bachelor’s degree in accounting or certificate in bookkeeping highly desirable
 At least 2-years’ experience using QuickBooks (Advanced) accounting software
 2 years’ experience in Generally Accepted Accounting Procedures and Accrual Accounting
 Knowledge of Microsoft Word, Excel, and Outlook Calendar
 Must respect and protect the sensitive nature of personnel information

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with staff, board members and vendors and must be able to exchange accurate information in these situations.

Environmental Conditions:
The employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to 2 hours at a time.

Salary Range:
$18 -$20 per hour commensurate with experience

To apply, please submit your resume and cover letter by August 14, 2020 to jobs@mannafood.org

Communications Intern

Reports to: Director of Development & Communications

Status: Temporary Unpaid Intern, course credit available

Job Summary: We are seeking a qualified individual to fill an unpaid internship that will support our communications staff. This internship presents a unique opportunity to learn the ins and outs of media outreach in a nonprofit setting by gaining knowledge about the strategies employed by our small but nimble and extremely effective communications department.

You will be doing true on-the-job training, working with nonprofit communicators to raise the profile of Manna Food Center and its issues in media outlets across the country. We like to work with our interns to customize the experience for your interests and school and career goals. And we provide substantive feedback throughout the experience.

Summary of Essential Job Functions:
1) Communications Support
● Create content for Manna Food Center’s website and social media channels
● Promote Manna Food Center’s campaigns and events
● Highlight the work of volunteers and staff
● Design materials to increase awareness of Manna services and work done by our partners
● Edit video content
● Make updates and edits to the website
2) Other Responsibilities
 Assist with other functions and administrative tasks as required;
 Other duties as assigned or required

Demonstrated Competencies:
 Experience creating content for social media platforms including Facebook, Instagram, Twitter, and YouTube
 Ability to create and manage a content schedule, prioritize & manage multiple projects and deadlines
 Well-organized; self-starter; able to work independently
 Ability to work 15-20 hours per week
 Excellent oral/written communication skills

Minimum Requirements:
 Ability to work remotely with access to a computer, telephone, and reliable internet connection
 Working knowledge of programs like Canva, Adobe InDesign, Illustrator, Photoshop, and Premiere
 Working knowledge of programs like iMovie, Final Cut Pro
 Experience with basic web design
 A willingness to learn new skills on the go
 We would prefer candidates from the DMV area
 Passion for our mission of ending hunger

Unfortunately, Manna Food Center does not have the resources to support a paid communications internship this semester, but previous interns have found other aspects of work at Manna beneficial, including:

Gaining understanding of how a nonprofit engages with media outlets and reporters to raise the profile of its issues and research.
Learning nonprofit communication and digital media techniques.
Obtaining insight into how a local nonprofit works and what a nonprofit career can be like.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with the public, volunteers, and vendors and must be able to exchange accurate information in these situations. The employee must occasionally move objects up to 50 pounds.

Environmental Conditions:
This position is primarily remote and will require that the incumbent have access to a computer, reliable internet, and telephone. Occasional office or warehouse visits may be required. When work in the warehouse is required, the employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to one hour at a time.

Racial Equity Statement: Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Salary Range:
Unpaid Internship, course credit available

To apply, please email your resume, cover letter, and writing sample (2-3 pages maximum) to jobs@mannafood.org. Please write “Communications Intern” in the subject line. Applications due October 1st, 2020.

Warehouse Receiver

Reports to: Director of Logistics

Status: Full Time – 40 hours a week, Non-Exempt; Typically 8 am- 4 pm, but hours may vary as dictated by business needs.

Job Summary
The Warehouse Receiver is a key member of Manna Food Center’s Logistics team, responsible for accepting, receiving, tracking and documenting all incoming and outgoing product. Serves as a backup driver if needed to ensure food collection and deliveries are handled safely and efficiently. Supports warehouse and food distribution activities as needed.

Summary of Essential Job Functions:
 Is main point of contact for deliveries and helps coordinate the drop off of deliveries
 Receives scheduled shipments, checks for damages, verifies shipment accuracies, weighs product to bill of lading and logs transactions according to company policies and procedures
 Count and record the receipt of shipped goods while ensuring that orders have been correctly satisfied. Record and flag any discrepancies
 Enter data into inventory tracking system, capture complete and accurate information, and retain records in Excel
 Handles and sorts product for distribution to the satellites
 Receives donations and facilitates pickups from Smart Sacks Partners and local community members as needed
 Maintain non-perishable food inventory log
 Assist School –Based Programs Clerk with Smart Sacks Partners pickups
 Contact supplier and resolve any shipping issues
 Ensures the receiving area and offices are clean, sanitary and free from contaminants
 Helps unloads trucks from grocery store routes and food pickups and loads and unloads trucks for satellite sites
 Follows warehouse policies and procedures and enforces guidelines with volunteers for the safe and efficient handling perishable and nonperishable food
 Works with the Warehouse manager and teammates to ensure proper storage of food in warehouse, including ensuring food is stored safely and at proper temperature
 Other duties as assigned

Demonstrated Competencies:
 Oral and written communication skills with English fluency (Spanish is a plus)
 Basic Math, time management and organizational skills
 Collaboration skills
 Flexibility and ability to receive direction and learn
 Technical capacity (must be able to work on a computer, use email, Excel spreadsheets and inventory tracking software)
 Demonstrated stress management/composure
 Ability to work as a part of a team as well as individually

Minimum Requirement
 Able to lift 50 pounds repeatedly and up to 100 pounds at one time
 Proficient in Microsoft Office Suite, particularly Outlook and Excel
 Experience effectively collaborating with diverse staff and volunteers
 Able to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities

Detail-oriented and organized
 Excellent customer service skills
 Experience working within systems for managing staff, volunteers, inventory, and other resources
 Excellent communication and organizational skills
 Valid driver’s license and Department of Transportation (DOT) medical card with the proven ability to drive any Manna vehicle (preferred but not required)
 Clean driving record with no moving violations in the past two years and no major violations in the past ten years. No DUI citations

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects that weigh more than 100 pounds. The employee must be able to stand continuously for up to 3 hours at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions:

This is a warehouse environment. The employee must be able to stand for long hours. While packing and distributing food, the employee will be exposed to a wide array of environmental conditions including extreme heat and cold, rain, snow and ice. The employee must be able to work in these conditions for up to 3 hours at a time.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification and are subject to change at any time. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Manna is an Equal Opportunity Employer
Salary Range:
$17 -$19 per hour commensurate with experience

To apply, please submit your resume and cover letter by September 4, 2020 to jobs@mannafood.org

Temporary Food Distribution Assistant

Reports to: Director of Logistics

Status: Part-time; Non-exempt.

Job summary

This position is part of a team that offers food service to community individuals in need. A Temporary Food Distribution Assistant is responsible for supporting the distribution of food through direct interactions with the public at Manna distribution sites.

Essential Job Functions:

1) Distribute food at assigned sites in Gaithersburg, Germantown and Silver Spring
 Assist with directing cars to a drive thru line and participants on foot to a walk up table.
 Assist with unloading boxes from truck at site upon arrival and reloading truck at the end of distribution.
 Ensure participants are treated with respect.
 Ensure participant sign-in sheet is completed for each person when picking up food.
 Help participants load the food into their cars or other transportation following current guidelines.
 Contact Call Center staff for participant referral verification when name does not appear on daily pick up list.
 Complete and return add on forms for new participants as approved by Call Center staff.
 Follow all safety guidelines required by Manna Food Center.
 Assist with maintaining an orderly and respectful atmosphere.

2) Other Responsibilities
 Assist in the warehouse as required.
 Other duties as assigned or required.
Job Requirements:
 Ability to lift objects of 50 pounds continually and up to 100 pounds waist high occasionally and load them into vehicles.
 Exceptional customer service.
 Ability to work as a part of a team as well as individually.
 Bi-lingual in English/Spanish is a plus.

Hours and Salary
 Number of hours available range from 8-18 per week depending on assigned sites.
 Hourly rate of $15.75 per hour
 Temporary positions will continue as needed throughout the COVID-19 emergency.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects that weigh more than 100 pounds. The employee must be able to stand continuously for up to 3 hours at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions
While picking up and distributing food, the employee will be exposed to a wide array of environmental conditions including extreme heat and cold, rain, snow and ice. The employee must be able to work in these conditions for up to 3 hours at a time.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification and are subject to change at any time. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Racial Equity Statement
Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Manna Food Center Job Description – Administrative Assistant

Reports To: Chief Executive Officer

Status: Exempt, full-time, 40 hours per week Salary: low 40s with generous benefits

Job Summary: Provides administrative support to the CEO to ensure her ability to lead and manage a $4 million agency in fulfillment of Manna’s mission and to advance our vision of Food for All. Facilitates maintaining relationships with key external stakeholders, supporting Manna’s leadership team, and advancing advocacy priorities. Communicates professionally with colleagues, Board members, participants, volunteers, donors, and other community members and must handle complex and confidential information requests with tact and diplomacy. May conduct research, prepare statistical reports, and support strategic and governance activities of the Board of Directors. This position also supports the Director of Administration up to 25% time to support finance, human resources, and other administrative tasks especially regarding office management and use of office technology (ex. Conference room audio/visual equipment)

Summary of Essential Job Functions:
 Maintains CEO’s calendar and schedules meetings (both in-person and virtual), and develops indepth understanding of the CEO workflow and the Center operations;
 Assists in supporting the governance functions of the Board of Directors, including preparing and circulating Board materials, archiving minutes and legal documents, and tracking key milestones;
 Performs a range of executive record-keeping tasks, including maintaining event preparation materials (addresses, talking points, etc.) and compiling expense reports;
 Maintains filing systems for executive;
 Prepares basic correspondence and spreadsheets: proofreads, edits, revises, and formats a variety of documents and materials, including charts, forms, reports, and policies;
 May conduct research, compile statistical data, and prepare reports;
 Develops independent judgment and demonstrates initiative in supporting the executive office;
 Opens, sorts, and distributes incoming correspondence, including mail, faxes and email;
 Performs other duties as assigned to support the efficient functioning of the organization and achievement of mission and strategic priorities.

Demonstrated Competencies:
 Oral and written communication skills in English. Fluency in a second language a plus.
 Time management and organizational skills
 Participant -based focus
 Collaboration skills
 Credibility/personal effectiveness
 Flexibility and ability to receive direction and learn
 Technical capacity
 Demonstrated stress management/composure

Minimum Requirements:
• High school diploma or GED required.
• Minimum four years’ experience providing administrative support, or a bachelor’s degree.
• Understanding of office practices and procedures to support a $4+ million annual budget and complex community-focused operations.
• Strong organizational, interpersonal, oral and written skills, as well as a commitment to mission.
• Ability to follow oral and written instructions.
• Ability to maintain confidentiality and handle sensitive personnel and participant information with discretion and tact.
• Ability to plan, organize, prioritize, and execute assignments efficiently.
• A proactive approach to contributing to a positive, balanced work environment.
• A strong work ethic and attention to detail are needed, balanced with a sense of perspective, humility, and sense of humor.
• Superior computer skills including latest Microsoft Office programs (Word, Excel, PowerPoint, Outlook). A skills level assessment will be administered to candidates. Basic knowledge of Salesforce preferred.
• Cross-cultural competencies and appreciation for other cultures, classes, health statuses, and world views. Second language proficiency preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with the public, volunteers, and vendors and must be able to exchange accurate information in these situations. The employee must occasionally move objects up to 20 pounds.

Environmental Conditions: When work in the warehouse is required, the employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to one hour at a time.

Manna is an Equal Opportunity Employer

(301) 424-1130

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