Careers at Manna

Participant Services Lead Coordinator

Reports to: Participant Services Manager

Direct Reports: None. Indirect Supervision

Status: Full-time; 40 hours per week. Non-Exempt.

Incumbent: New Position

Salary Range: hourly wage of $17.00-$20.00 commensurate with experience

Job summary

Manna Food Center’s strategic plan includes a priority of addressing the social determinants of hunger and poverty in Montgomery County, MD. This new position will join our Participant Service Team that supports food assistance for community members in pursuit of our goal to increase access to healthy, culturally appropriate food access. This bilingual position will facilitate outreach to participants and referral agencies through newsletters, virtual meetings, and various types of messaging. Ensures that Call Center staff and volunteers are successfully trained to support food assistance activities. Supports all duties of the Participant Services team including scheduling participants and coordinating with referring agencies. Acts as a back-up team leader in the absence of the Participant Services Manager.

Duties and Responsibilities:

 Understands all Participant services functions and processes thoroughly
 Able to give guidance or make decisions in the absence of the Participant Services Manager
 Creates content for and designs quarterly newsletters for referral agencies and participants
 Utilizes technology such as Teams, Zoom and YouTube to facilitate virtual meetings with referral agencies and participants
 Supports training of new staff members and volunteers to support the work of the Call Center including Salesforce and customer service with participants
 Utilizes Salesforce to process referrals from agencies and participant appointment requests
 Uses intake process to introduce new participants to receiving food from Manna
 Participates in daily closing procedures and creation of lists to be used at distribution sites
 Supports the collection of data and statistics used for monthly and quarterly reports and one-off requests
 Assists with annual participant survey process and collects participant feedback as needed
 Provides excellent customer service to participants
 Proficient in use of Salesforce Database

Minimum Requirements:

 Exceptional customer service skills required to tactfully and professionally handle the needs of our participants
 Able to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities
 Ability to work independently including in a remote setting
 Exceptional verbal and written communication skills
 Demonstrated attention to detail in produced work
 Experience supervising volunteers highly desirable
 Excellent organizational skills
 Knowledge of Microsoft Office Software including Word, Excel, Outlook and Powerpoint
 Flexible and supportive team player that works cohesively with all levels of the Manna team
 Some college education and 2+ years of demonstrated office or project management
 Bi-lingual – written and verbal fluency in Spanish and English

Justice, Equity, Diversity, and Inclusion Statement

Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Position will remain open until filled; please submit your resume and cover letter to jobs@mannafood.org

Community Food Education Program Coordinator

Reports to: Community Food Education Program Manager, Nutrition Education

Direct Reports: None

Status: Full-time; 40 hours per week. Non-Exempt.

Salary Range: : hourly wage of $20.00 to $22.00 commensurate with experience (salary equivalent of low to mid 40’s)

Job summary

Manna’s current strategic plan is addressing social determinants/influences of health. The Community Food Education team is critical to improving health outcomes for Manna participants. We seek a Program Coordinator who is eager to share their passion for healthy living and is excited to co-create with and learn from our culturally diverse community of
County residents.

Primary duties include implementation of the Mobile Kitchen program at Manna and will work closely with the Program Manager for Nutrition Education to achieve the outcomes set for this project’s inaugural year. This position will work with stakeholders in MCPS, Linkages, and other Manna food distribution partners to schedule and conduct hands-on cooking classes for youth, their parents, and seniors. The Program Coordinator will also coordinate East County-specific Breaking Bread activities in collaboration with partner organizations.

Duties and Responsibilities:

 Assists with integration of Manna’s food education programming into Manna’s food security activities. This includes both indirect (printed information and recipes) and direct (classes/workshops) methods.
 Work with school staff and other community stakeholders to schedule youth classes.
 Using previous coursework, create curricula for youth classes that highlight basic nutrition information, cooking skills, and gardening.
 Coordinate and teach classes utilizing Zoom or the Manna Mobile Kitchen and lesson plans appropriate for elementary school youth, adults and/or seniors.
 Utilize volunteers to assist with class facilitation and/or ingredient delivery, as needed.
 With Community Food Education Manager, develop strategies to monitor and evaluate program impact.
 With Community Food Education Manager, create social media content and videos that inform Manna participants about health and wellness.
 Assist Community Food Education Manager with employee health and wellness program.
 Collaborate with Development and Communications team to incorporate accurate program goals, statistics, and outcomes into grant applications and reports.
 Represent Manna at school-based health fairs and other community-based gatherings, sharing updates on Manna’s programs and networking with school staff and community leaders.
 Other duties as assigned or needed.

Minimum Requirements:

 Bilingual fluency in English and Spanish required.
 Love of and knowledge about food and its connection to health.
 Experience teaching people of diverse ages and cultures.
 ServSafe Manager Certification and Montgomery County Certified Food Manager status (or ability to obtain shortly after hiring).
 Ability to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities.
 Excellent organizational and communication skills and attention to detail.
 Comfort with working outside of typical business hours, i.e. evenings and weekends.
 Excellent customer service skills and experience collaborating with diverse staff and volunteers.
 Proficiency in Microsoft Excel, Outlook, Teams. Experience with Canva and social media platforms including Facebook, Twitter, and Instagram a plus.
 Able to shift roles in a variety of settings depending on organizational needs
 Commitment to Manna’s mission, vision and values of Respect, Service, and Partnership.

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move objects up to 50 pounds. The employee must be able to stand continuously for up to 3 hours at a time. Specific
vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Justice, Equity, Diversity, and Inclusion Statement

Position will remain open until filled; please submit your resume and cover letter to jobs@mannafood.org