Careers at Manna

School Based Programs Clerk

Manna Food Center Job Description – School Based Programs Clerk

Reports to	Senior School-Based Programs Clerk
Status	PT, M-F 8-12pm

Job summary

This position is part of a team that offers food service to eligible MCPS students and their families and community members in need. Fulfills inventory needs for school based distributions including Smart Sacks and Pantries and program inventory management. Serves as a backup driver if needed to ensure food collection and deliveries are handled safely and efficiently. Supports warehouse and food distribution activities.

Our Culture

At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
Manna’s relies on problem solving and solution creation from all levels.
Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
Our work is strengthened by the voices of people with lived experience of food insecurity.

Essential Job Functions

Prepares inventory logs and stages pallets in advance of Smart Sacks/School Pantry partner pickups/deliveries.
Loads Smart Sacks partners’ inventory in vehicles in accordance with pickup schedule.
Communicate and coordinate with partners on pick-up schedule changes.
Pack pallets and coordinate with volunteers to pack for partner pick-ups.
Coordinate volunteers to pack Food Facts/FSNE flyers and confirm completion.
Provides statistics as needed to Smart Sacks Program Manager.
Other duties as assigned.

Job Requirements

Able to lift 50 pounds repeatedly and 75 pounds at one time.
Proficient in Microsoft Outlook and Excel.
Experience effectively collaborating with diverse staff and volunteers.
Able to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities.
Detail-oriented and organized.
Excellent customer service skills.
Excellent communication and organizational skills
Valid driver’s license and Department of Transportation (DOT) medical card with the proven ability to drive any Manna vehicle.
Clean driving record with no moving violations in the past two years and no major violations in the past ten years. No DUI citations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects that weigh more than 100 pounds. The employee must be able to stand continuously for up to 3 hours at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

While picking up and distributing food, the employee will be exposed to a wide array of environmental conditions including extreme heat and cold, rain, snow and ice. The employee must be able to work in these conditions for up to 3 hours at a time.

Why Choose Manna?

It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:

Participation in Manna’s comprehensive Health Benefits Plan.
Eleven paid holidays + your birthday! Two weeks paid vacation, which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
Free Short-Term Disability Insurance.
Generous retirement benefits.
New parents leave.
Support for work-related transportation in accordance with Manna’s practices and procedure.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This job description may change at any time.

Manna is committed to being an equal opportunity employer and creating a diverse workplace.

Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Salary/ Wage Range:

TBD

Position will remain open until filled; please submit your resume and cover letter to jobs@mannafood.org

Bilingual Referral Assistant

Manna Food Center Job Description – Bilingual Referral Assistant

Reports to	Participant Services Manager
Status	Full-time, Non-exempt, 40 hours per week

Job summary

Works as part of the Call Center team to manage incoming phone communication for the organization as a whole and particularly for community members seeking food assistance. Schedules participants to receive food and coordinates with referring agencies. Communicates with Logistics to ensure that the accurate number of food packages are created on a daily basis.

Our Culture

At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
Manna’s relies on problem solving and solution creation from all levels.
Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
Our work is strengthened by the voices of people with lived experience of food insecurity.

Essential Job Functions

Receives incoming phone calls for the organization
Interacts with referral agencies and individuals seeking food assistance with professionalism and respect.
Processes referrals from agencies and self-referrals from participants
Handles participant referral documentation and advises new recipients on proper procedures
Uses Salesforce database to manage participant information, schedule appointments and track eligibility dates.
Ensures referrals are entered correctly into the database by staff and volunteers
Creates lists for participant distribution at various sites and notes special requirements as needed
Produces monthly reports and statistics as needed
Files documents as requested
Assists with participant survey process and collects participant feedback as needed
Provides excellent customer service to all callers or guests
Supports collection of data for quarterly grant reports

Job Requirements

Exceptional customer service skills required to tactfully and professionally handle the needs of our participants
Able to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities
Exceptional verbal and written communication skills
Demonstrated attention to detail in produced work
Experience supervising volunteers highly desirable
Excellent organizational skills
Ability to be proficient in use of Salesforce Database and Microsoft Office Software
Flexible and supportive team player that works cohesively with all levels of the Manna team
Some college education and 2+ years of demonstrated office or project management
Multilingual capacity highly desirable
Ability to work independently remotely as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with staff, board members and vendors and must be able to exchange accurate information in these situations.

Environmental Conditions

This position is consistent with an office environment which will require sitting for long hours, standing, bending, and occasional lifting of 50lbs or less. When work in the warehouse is required, the employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to one hour at a time.

Why Choose Manna?

It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:

Participation in Manna’s comprehensive Health Benefits Plan.
Eleven paid holidays + your birthday! Two weeks paid vacation, which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
Free Short-Term Disability Insurance.
Generous retirement benefits.
New parents leave.
Support for work-related transportation in accordance with Manna’s practices and procedure.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This job description may change at any time.

Manna is committed to being an equal opportunity employer and creating a diverse workplace.

Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Salary/ Wage Range:

$19.00-20.50 per hour commensurate on experience

(Equivalent to $39,520-$42,640 annualized)

Position will remain open until filled; please submit your resume and cover letter to jobs@mannafood.org

Warehouse/Driver

Manna Food Center Job Description – Warehouse Driver

Reports to	Distribution Manager
Status	Full-Time: 40 hours a week. General Hours 8 am – 4 pm, hours may vary as dictated by business needs.

Job summary

Assists the Distribution Manager to ensure that Manna’s physical plant is clean and well maintained. Ensures that, food is kept in a safe and organized fashion, greets donors, agencies and partners coming to Manna’s warehouse and handles food donations and deliveries in a polite, efficient and safe manner. Serves as a backup driver as needed to ensure food collection and deliveries are handled safely and efficiently.

Our Culture

At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
Manna’s relies on problem solving and solution creation from all levels.
Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
Our work is strengthened by the voices of people with lived experience of food insecurity.

Essential Job Functions

Follows warehouse policies and procedures and enforces guidelines with volunteers for the safe and efficient handling perishable and nonperishable food
Ensures the warehouse, food distribution area, and offices are clean and sanitary and free from rodents and pests
Helps to maintain all warehouse equipment, including racks, shelves, storage bins, refrigerators, freezers, forklifts, carts, HVAC systems, generator, pallet jacks, etc.
Assists in supervising the ACS program and volunteers at Manna
Ensures the sorting area has food to sort, shelves are kept neat, and food is sorted properly
Helps to set up items needed for volunteer activities are able to be executed including, food presorting, and box packing.
Ensures donors who deliver food to Manna have help unloading food, that the food is weighed, and that donor information and donation weight is recorded
Works with the Warehouse manager to ensure proper storage of food in warehouse, including ensuring food is stored safely and at proper temperature
Supports the efforts to follow FIFO principles when sorting and distributing food
Assists in unloading of trucks from grocery store routes and food pickups
Assists loading trucks for satellite sites and deliveries
Ensures that partner picking up food for the Smart Sacks program is greeted promptly and assist loading their vehicles with their food allocation. Completes Smart Sacks orders per schedule.
Serves as an extra driver for Manna’s box truck fleet and will assist as need in food pick up at grocery stores along designated route.
Assists in food drive or designated supply pickups as needed
Serves as a backup for food distribution at satellites which entails distributing Manna orders to clients from our truck at designated distribution sites
Participates in major food drive activities to pick-up and unload donated food items.
Other responsibilities as assigned.

Job Requirements

Ability to lift objects of 50 pounds continually and up to 100 pounds waist high occasionally and load them into vehicles.
Exceptional customer service.
Ability to work as a part of a team as well as individually.
Valid driver’s license and Department of Transportation (DOT) medical card with the proven ability to drive any Manna vehicle.
Clean driving record with no moving violations in the past two years and no major violations in the past ten years. No DUI citations.
Pre-employment Drug Screening and post-accident drug screening.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects that weigh more than 100 pounds. The employee must be able to stand continuously for up to 3 hours at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Environmental Conditions

While picking up and distributing food, the employee will be exposed to a wide array of environmental conditions including extreme heat and cold, rain, snow, and ice. The employee must be able to work in these conditions for up to 3 hours at a time.

Why Choose Manna?

It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:

Participation in Manna’s comprehensive Health Benefits Plan.
Eleven paid holidays + your birthday! Two weeks paid vacation, which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
Free Short-Term Disability Insurance.
Generous retirement benefits.
New parents leave.
Support for work-related transportation in accordance with Manna’s practices and procedure.

Disclaimer

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Manna has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications, and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Manna reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations. Manna is an Equal Opportunity Employer.

Position will remain open until filled; please submit your resume and cover letter to jobs@mannafood.org