Careers at Manna
Community Food Rescue Coordinator
Reports to: Director of Programs
Direct Reports: None
Status: Part-time; 20 hours per week. Non-Exempt.
Salary Range: Hourly wage of $20.00 to $22.00 commensurate with experience (salary equivalent of low to mid 40’s)
Job summary
Manna Food Center’s Community Food Rescue (CFR) network of businesses, volunteers and food assistance organizations supports Manna’s mission of eliminating hunger while reducing food waste in Montgomery County. The program utilizes innovative technology, called ChowMatch, to collect surplus unsold food from local businesses and dispatch volunteers to deliver it to agencies serving people who are experiencing food insecurity. Since its inception the CFR network has grown to almost 1,000 members and has rescued and redistributed 7.6 million lbs. of food. The program has grown to include administration of the County Farm to Food Bank initiative, a major focus of this position. The CFR Coordinator will report to Manna’s Director of Programs and receive day-to-day guidance from CFR’s Program Director.
Our Culture
- At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
- Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
- Manna relies on problem solving and solution creation from all levels.
- Manna provides you opportunities that will challenge you and unlock your potential.
- Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
- Our work is strengthened by the voices of people with lived experience of food insecurity.
Summary of Essential Job Functions
- Recruit new food donor businesses, non-profit food assistance organizations, and volunteer food runners to the Community Food Rescue network. Recruitment will take place via virtual and in-person meetings, phone, digital communications, tabling at events and public speaking.
- Coordinate Manna’s administration of Farm to Food Bank, including but not limited to : receiving offers from farmers in ChowMatch, matching offers with CFR food assistance providers and creating food runs, tracking expenditures and participating in team meetings and farmer forums to promote and expand this project.
- Administer the gleaning project, including coordinate with local farms, Maryland Extension, and Montgomery County Master Gardeners to organize gleanings. Recruit volunteer gleaners, match gleaned donations with CFR food assistance providers, create food runs. Ensure that needed supplies and equipment are present. Supervise gleanings or recruit a supervisor.
- Assist new CFR members to sign up on ChowMatch, as needed. teach CFR partners how to best utilize ChowMatch for their needs.
- Use ChowMatch, matching software tool as an administrator and monitor Chowmatch and assist matching of food runs as a back up to Program Director.
- Recommend best practices for marketing, recruiting and retaining CFR users and assist with marketing materials and reporting.
- Represent CFR at conferences, fairs, tabling events, and give presentations as needed and as a back up to the Program Director.
Minimum Requirements:
- Strong customer service skills.
- Friendly, outgoing, and comfortable meeting and engaging with a wide variety of people
- Proficient in Microsoft Office and Google suite software programs (Word, Excel, Powerpoint, Outlook) and able to learn and master (ChowMatch), meeting platforms such as TEAMS, Zoom, etc.
- Ability to work flexible hours including weekends and evenings.
- Patience in teaching technology to others
- Works well independently and as part of a team
- Detail oriented
- Strong writing skills
- Strong public speaking skills
- Pre-employment drug screening
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with the public, volunteers, and vendors and must be able to exchange accurate information in these situations. The employee must occasionally move objects up to 50 pounds.
Environmental Conditions
When work in the warehouse is required, the employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to one hour at a time.
Why Choose Manna?
It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development.
One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:
- Competitive wages.
- Participation in Manna’s comprehensive Health Benefits Plan.
- Flexibility to telecommute.
- Job-related training.
- Eleven paid holidays + your birthday! Two weeks paid vacation which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
- Free Short-Term Disability Insurance.
- Generous retirement benefits.
- New parents leave.
- Support for work-related transportation in accordance with Manna’s practices and procedure.
Racial Equity Statement
Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.
Disclaimer
This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Manna has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Manna reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations. Manna is an Equal Opportunity Employer.
To apply please submit a resume and cover letter to jobs@mannafood.org. We will accept applications until the position is filled.
Community Food Education Program Coordinator
Reports to: Community Food Education Program Manager, Nutrition Education
Direct Reports: None
Status: Full-time; 40 hours per week. Non-Exempt.
Salary Range: : hourly wage of $20.00 to $22.00 commensurate with experience (salary equivalent of low to mid 40’s)
Job summary
Manna’s current strategic plan is addressing social determinants/influences of health. The Community Food Education team is critical to improving health outcomes for Manna participants. We seek a Program Coordinator who is eager to share their passion for healthy living and is excited to co-create with and learn from our culturally diverse community of
County residents.
Primary duties include implementation of the Mobile Kitchen program at Manna and will work closely with the Program Manager for Nutrition Education to achieve the outcomes set for this project’s inaugural year. This position will work with stakeholders in MCPS, Linkages, and other Manna food distribution partners to schedule and conduct hands-on cooking classes for youth, their parents, and seniors. The Program Coordinator will also coordinate East County-specific Breaking Bread activities in collaboration with partner organizations.
Duties and Responsibilities:
Assists with integration of Manna’s food education programming into Manna’s food security activities. This includes both indirect (printed information and recipes) and direct (classes/workshops) methods.
Work with school staff and other community stakeholders to schedule youth classes.
Using previous coursework, create curricula for youth classes that highlight basic nutrition information, cooking skills, and gardening.
Coordinate and teach classes utilizing Zoom or the Manna Mobile Kitchen and lesson plans appropriate for elementary school youth, adults and/or seniors.
Utilize volunteers to assist with class facilitation and/or ingredient delivery, as needed.
With Community Food Education Manager, develop strategies to monitor and evaluate program impact.
With Community Food Education Manager, create social media content and videos that inform Manna participants about health and wellness.
Assist Community Food Education Manager with employee health and wellness program.
Collaborate with Development and Communications team to incorporate accurate program goals, statistics, and outcomes into grant applications and reports.
Represent Manna at school-based health fairs and other community-based gatherings, sharing updates on Manna’s programs and networking with school staff and community leaders.
Other duties as assigned or needed.
Minimum Requirements:
Bilingual fluency in English and Spanish required.
Love of and knowledge about food and its connection to health.
Experience teaching people of diverse ages and cultures.
ServSafe Manager Certification and Montgomery County Certified Food Manager status (or ability to obtain shortly after hiring).
Ability to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities.
Excellent organizational and communication skills and attention to detail.
Comfort with working outside of typical business hours, i.e. evenings and weekends.
Excellent customer service skills and experience collaborating with diverse staff and volunteers.
Proficiency in Microsoft Excel, Outlook, Teams. Experience with Canva and social media platforms including Facebook, Twitter, and Instagram a plus.
Able to shift roles in a variety of settings depending on organizational needs
Commitment to Manna’s mission, vision and values of Respect, Service, and Partnership.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move objects up to 50 pounds. The employee must be able to stand continuously for up to 3 hours at a time. Specific
vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Justice, Equity, Diversity, and Inclusion Statement
Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.
Position will remain open until filled; please submit your resume and cover letter to jobs@mannafood.org
Donor Relations Coordinator
Reports to: Database Manager
Direct Reports: None
Full-time/part-time: Full-time; Exempt
Incumbent: New position
Salary Range: $40,500 – $45,000
Job Summary: This position supports the Development and Communications Department by implementing the fundraising plan and strategic goals of Manna Food Center. The Donor Relations Coordinator will be the first point of contact with our donors handling all incoming donor communication via he donor services line and inbox. Additionally, this position is instrumental to our data entry for gift management. In addition, this position will contribute to the execution of donor stewardship activities including making and tracking thank you calls and sending correspondence to donors for retention purposes. This position will be required to be in the office at least 4 days a week.
Our Culture
- At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
- Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
- Manna relies on problem solving and solution creation from all levels.
- Manna provides you opportunities that will challenge you and unlock your potential.
- Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
- Our work is strengthened by the voices of people with lived experience of food insecurity.
Summary of Essential Job Functions
Manage all incoming calls and emails from the donor channels:
- Strive for first call resolution of emails
- Manage Manna’s primary email account by triage and respond to needs appropriately and timely
Gift processing/Database:
- Perform data entry – enters donations (monetary and in-kind) into Salesforce database in a timely manner
- Campaign tracking – works with Database Manager by providing accurate campaign/engagement tracking guaranteeing all contributions are appropriately applied
- Support the Development team with donor relations including tracking donor feedback, donor requests, and donor preferences into Salesforce database
Back-up mail processes:
- Provide back-up to open donor mail
- Sort and batch checks by type, scan to Development and Communication contacts, and send live checks to Finance
- Provide back-up to database manager
Minimum Requirements
- At least 2 years of experience in customer service support
- Strong interpersonal communication skills, ability to empathize, and connect with people
- Strong customer service skills
- High proficiency using Microsoft Office Suite
Preferred Qualifications
- Must have a customer service mindset – ability to solve for the donor and create lively and memorable experiences for donors
- Minimum of 2 years of experience in a nonprofit donor relations setting interfacing with donors directly through phones and emails
- Minimum of 1 year of experience working within a relational database environment, preferably Salesforce
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with the public, volunteers, and vendors and must be able to exchange accurate information in these situations. The employee must occasionally move objects up to 50 pounds.
Environmental Conditions
When work in the warehouse is required, the employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to one hour at a time.
Why Choose Manna?
It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:
- Competitive wages.
- Participation in Manna’s comprehensive Health Benefits Plan.
- Flexibility to telecommute.
- Job-related training.
- Eleven paid holidays + your birthday! Two weeks paid vacation which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
- Free Short-Term Disability Insurance.
- Generous retirement benefits.
- New parents leave.
- Support for work-related transportation in accordance with Manna’s practices and procedure.
Racial Equity Statement
Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.
Disclaimer
This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Manna has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications, and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Manna reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations. Manna is an Equal Opportunity Employer.
Position will remain open until filled; please submit your resume and cover letter to jobs@mannafood.org
Communications Manager
Reports to: Director of Development and Communications
Direct Reports: None
Full-time/part-time: Full-time (40 hours a week); Exempt
Salary Range: $49,000 – $56,000, based on experience
Interested in using your communications skills to contribute to food security? Do you want to be challenged at work, work in an organization that values equity and community engagement, have fun, and make a significant impact? Manna Food Center is seeking a Communications Manager to expand awareness of our community work through effective story telling.
Job Summary: Develop and implement marketing and communications plans for Manna Food Center. Ensure that Manna continues to implement best practices in marketing, public relations, and communications with a focus on increased donor engagement and greater community awareness of Manna’s brand, programs, and services.
The Communications Manager will work seamlessly with the Director of Development and Communications (DoD&C) on strategic communications, marketing strategy, fundraising, and community engagement.
Our Culture
- At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
- Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
- Manna relies on problem solving and solution creation from all levels.
- Manna provides you opportunities that will challenge you and unlock your potential.
- Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
- Our work is strengthened by the voices of people with lived experience of food insecurity.
Summary of Essential Job Functions
- Ensure consistency in organizational voice, aesthetics, and brand standards across mutiple channels
- Craft strong and engaging copy for projects including, but not limited to: emails, banners, marketing collateral (white papers, brochures, flyers, infographic), social media, direct mail, and newsletters
- Coordinate the production of print materials, including: Annual Report, Annual Appeal Letter, and quarterly Manna print newsletters. Work closely with the DoD to manage the content development, writing and editing, along with the external process with the mail house, graphic designer, and printer
- Support email marketing efforts by working with the Development and Programs teams to craft content strategy. Support content creation and manage email design and timely distribution
- Support and promote digital fundraising campaigns throughout the year, including: DoMore24, #GivingTuesday, Year-End, matching gift challenges, etc
- Support special events across the organization through assistance with invitations, collateral, and promotion. Occasional night and weekend event attendance required
Education & Experience
- Bachelor’s degree with at least 3-5 years relevant experience in communications, public relations, marketing, or related field
- Technology experience: Adobe Creative Suite (InDesign, Illustrator, Photoshop), Microsoft Office
- Online experience: website CMS (WordPress), social media marketing (Meltwater, LinkedIn, Twitter, Facebook Ad), e-mail marketing (constant contact), Canva
- Nonprofit experience (paid or volunteer) and familiarity with Montgomery County preferred
Requirements
The successful candidate will possess excellent oral and written communications skills and will have a proven ability to prioritize multiple projects, meet deadlines, and produce outstanding results in a fast-paced nonprofit environment with limited resources. Successful candidate will have a collegial, collaborative approach to interactions with colleagues and will be comfortable working with colleagues at all levels of the organization. Must be well-organized with strong attention to detail; a proactive problem solver; able to work independently and within a team framework; and able to receive constructive feedback.
This position will work out of Manna’s Silver Spring office, with frequent travel to our Gaithersburg warehouse, food distribution, and events throughout Montgomery County. Regular telecommuting possible after introductory period.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with the public, volunteers, and vendors and must be able to exchange accurate information in these situations. The employee must occasionally move objects up to 50 pounds.
Environmental Conditions
When work in the warehouse is required, the employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to one hour at a time.
Why Choose Manna?
It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:
- Competitive wages.
- Participation in Manna’s comprehensive Health Benefits Plan.
- Flexibility to telecommute.
- Job-related training.
- Eleven paid holidays + your birthday! Two weeks paid vacation which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
- Free Short-Term Disability Insurance.
- Generous retirement benefits.
- New parents leave.
- Support for work-related transportation in accordance with Manna’s practices and procedure.
Racial Equity Statement
Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.
Disclaimer
This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Manna has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications, and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Manna reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations. Manna is an Equal Opportunity Employer.
Position will remain open until filled; please submit your resume and cover letter to jobs@mannafood.org.
Driver
Manna Food Center Job Description – Driver
| Reports to | Transportation Manager |
| Status | Full-time: Up to 40 hours a week. Non-exempt. Starting wage $18.40-22.40 depending on experience |
Job summary – This position is part of a team that offers food service to community individuals in need. A Driver is responsible for the daily pickup and delivery of food through direct interactions with the public and partner organizations. This position supports our goal of Operating Effectively and Efficiently.
Our Culture
- At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
- Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
- Manna’s relies on problem solving and solution creation from all levels.
- Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
- Our work is strengthened by the voices of people with lived experience of food insecurity.
Essential Job Functions
- Pick-up food at grocery stores along designated route and return to Manna by 11:30 am.
- Establish and maintain good working relationships with store managers and receivers to maximize the amount and quality of food donated to Manna.
- Work with the Transportation Manager to maximize efficiency of the collection of food.
- Unload food, weigh food, and position food in the warehouse to assist the warehouse staff.
- Distribute food at assigned sites.
- Ensure clients are treated with respect.
- Complete and return forms for new clients.
- Ensure clients sign client sign-in sheet when picking up food.
- Help clients load the food into their cars or other transportation.
- Coordinate with client administrator for client referral verification.
- Collect and distribute foods at other sites.
- Pick-up and unload donated food as required.
- Drop off food at assigned sites.
- Maintenance of vehicle
- Park Manna vehicles daily and have both the interior and exterior of vehicles washed regularly.
- Track and maintain maintenance schedule for vehicles and have maintenance completed on schedule.
- Fuel vehicles as needed at Manna approved location
- Collect and report required information on fueling and maintenance of vehicles
- Other Responsibilities
- Assist in the warehouse as required.
- Other duties as assigned or required.
Job Requirements
- Ability to lift objects of 50 pounds continually and up to 100 pounds waist high occasionally and load them into vehicles.
- Exceptional customer service.
- Ability to work as a part of a team as well as individually.
- Valid driver’s license and Department of Transportation (DOT) medical card with the proven ability to drive any Manna vehicle.
- Clean driving record with no moving violations in the past two years and no major violations in the past ten years. No DUI citations.
- Pre-employment Drug Screening and post-accident drug screening.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects that weigh more than 100 pounds. The employee must be able to stand continuously for up to 3 hours at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Environmental Conditions
While picking up and distributing food, the employee will be exposed to a wide array of environmental conditions including extreme heat and cold, rain, snow, and ice. The employee must be able to work in these conditions for up to 3 hours at a time.
Why Choose Manna?
It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:
- Participation in Manna’s comprehensive Health Benefits Plan.
- Eleven paid holidays + your birthday! Two weeks paid vacation, which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
- Free Short-Term Disability Insurance.
- Generous retirement benefits.
- New parents leave.
- Support for work-related transportation in accordance with Manna’s practices and procedure.
Disclaimer
This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Manna has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications, and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Manna reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations. Manna is an Equal Opportunity Employer.
Position will remain open until filled; please submit your resume and cover letter to jobs@mannafood.org