Careers at Manna

Job Summary:
The Volunteer Coordinator reports to and coordinates with the Volunteer Manager. Additionally, the Volunteer Coordinator supports the Volunteer Manager by overseeing the day-to-day volunteer functions such as recruitment, training, and scheduling. The Volunteer Coordinator will be responsible for the Alternative Community Service (ACS) program, which provides opportunities for adult offenders to perform meaningful service to Montgomery County, the Student Service Learning (SSL) program, which provides opportunities for middle and high school students, and the onboarding and coordination of high school interns.

The Volunteer Coordinator’s primary location will be at Manna’s Gaithersburg warehouse but will be expected to have a regular presence at volunteer sites.

Key Responsibilities:

• Work with the Volunteer Manager to manage the volunteer lifecycle: recruitment, training, retention, engagement, supervision, and recognition of all groups or individual volunteers.
• Identify and attract potential volunteers through various channels such as Manna’s website and the Montgomery County Volunteer Center website.
• Act as the main point of contact for all volunteers, serving as a liaison between volunteers and the Volunteer Manager.

Summary of Essential Job Functions:

• Coordinate with the Development Team to ensure a high-quality experience with Manna Food Center, inviting individuals, corporate groups, and community groups into the full cycle of engagement.
• Create and implement training materials for all critical functions (e.g., sorting/box packing) to ensure volunteers understand their responsibilities and work-site expectations (e.g., check-in process).
• Ensure all volunteers follow the onboarding process, including training, orientation, and ensuring compliance with the Volunteer Handbook.
• Manage all volunteer communication, including phone calls, emails regarding requests, cancellations, reminders, confirmations, reassignments, thank you notes, and more.
• Collaborate with the Volunteer Manager and coordinate with Manna Staff Departments to effectively incorporate volunteers into different shifts and roles across Manna Food Center.
• Develop and maintain volunteer job descriptions for each volunteer role in collaboration with the Volunteer Manager and department leads.
• Coordinate weekly volunteer schedules to meet the operational daily needs of the organization and for all external events such as food drives and pop-up pantries.
• Monitor schedules for any gaps or cancellations and coordinate with other volunteers to secure coverage as necessary, ensuring that staff members are informed of the volunteer schedule and any updates.
• Design, prepare, and distribute volunteer recruitment materials for external events.
• Assist the Volunteer Manager with internal and external event planning, recruitment, and on-site management of volunteers, including Volunteer Appreciation Day.
• Serve as the main contact for the ACS program and SSL program, ensuring compliance with the MCPS SSL program.
• Work with the Volunteer Manager and coordinate with the Communications Department to develop and prepare quarterly print volunteer newsletters and e-newsletters.
• Attend meetings on behalf of the Volunteer Manager in their absence and serve as a representative for the Volunteer Manager as needed.
• Perform all other duties as assigned.

Reporting:

• Maintain accurate records of volunteer hours, activities, performance, and any other volunteer metrics set by the Volunteer Manager.
• Compile, track, and report all community, SSL, and ACS hours.
• Utilize volunteer management software to track information, manage applications, and volunteer shifts.

Minimum Requirements:

• Associate Degree and/or 3 years of equivalent combination of education and experience preferred.
• Strong leadership, teamwork, problem-solving, and time management skills.
• Ability to think creatively and strategically.
• Ability to coordinate well and work with all stakeholders.
• Strong oral and written communication skills.
• Knowledge of the community, community food systems, evaluation, and program management.
• Ability to meet deadlines in a timely fashion with attention to detail.
• Possess excellent interpersonal skills in a diverse environment.
• Knowledge of Microsoft Office Suite and volunteer management software.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.  The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.  The person in this position frequently communicates with the public, volunteers and vendors and must be able to exchange accurate information in these situations.  The employee must occasionally move objects up to 30 pounds. 

Environmental Conditions:  While training volunteers and at off-site events, the employee will be exposed to a variety of fluctuating environmental conditions including heat, cold, rain and snow. The employee must be able to work in these conditions for up to 2 hours at a time. 

Why Choose Manna?

It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:

• Participation in Manna’s comprehensive Health Benefits Plan.
• Eleven paid holidays + your birthday! Two weeks paid vacation, which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
• Free Short-Term Disability Insurance.
• Generous retirement benefits.
• New parents leave.
• Support for work-related transportation in accordance with Manna’s practices and procedure.

Our Culture

• At Manna, our core values are passion and determination, relationships built on respect, resourcefulness, community involvement, and adaptability and ingenuity.  Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
• Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
• Manna relies on problem-solving and solution creation from all levels.
• Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
• Our work is strengthened by the voices of people with lived experience of food insecurity.

Racial Equity Statement

Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal-opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, political opinion, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Disclaimer

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Manna has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications, and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Manna reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations.

Manna is an Equal Opportunity Employer.

Submit Cover Letter and Resume to jobs@mannafood.org by May 30, 2025.