And the Survey Says……

September 16, 2016

Dear friend of Manna,
Although school was out during the summer, Manna did a little bit of testing. In June & July we completed our annual client and staff surveys to get feedback and input into the effectiveness of our programs and the status of our team.

Manna has, in my humble opinion, the best team in Montgomery County. Our dedicated staff of two dozen individuals embraces our core values of service, respect, and collaboration to pursue our mission of eliminating hunger in our community. We are as beautiful as the county itself-reflecting diverse ethnicities, classes, races, and religions. Our skills range from navigating suburban and rural roads behind the wheel of 20 foot trucks, to serving clients with professionalism and compassion, to building donor relationships, to collaborating with partners of all kinds…and much, much more.
One of my main goals as Executive Director is to serve this incredible staff so they can do their best to serve the community. I was humbled and gratified when our survey results showed 67% of the Manna team rated their experience working at Manna as excellent. This was up from 32% in FY15. Other notable responses were that 73% agree or strongly agree that their opinions count at Manna, and 87% believe Manna is on the right path to achieving its mission.
Feedback from our client survey was encouraging as well. Our service was rated good or excellent by 92% of our participants. 92% also indicated they use most or all of food received, indicating that we are providing quality, healthy food and also helping avoid food waste at the household level. The most popular suggestion we received, from 73% of participants, was the request for a larger portion of fresh fruits and vegetables.
One of my favorite sayings around Manna is that I don’t expect perfection but I do expect excellence. I think that this summer’s survey responses indicate Manna is making the most of its high caliber team to deliver exceptional programs. You as a community member should also expect no less, and I thank you for your support .
Jackie DeCarlo
Executive Director
jackie@mannafood.org
240.268.2524